FAQ’s
- Is there a minimum order quantity? No, you order the amount you require. Although, we do suggest when ordering invitations in particular that you order a few extra to allow for people you may forget or for people you need to invite because others can’t make it.
- How do i know if the colours I choose will look right? We would suggest you purchase a sample which will be made in the required colour scheme. If particular cards/colours compliment each other better than the ones you choose we will contact you with our advice. Sample costs are refunded once a qualifying order is placed.
- How long will it take to complete my order? Currently, orders take between 3-6 weeks to complete. Samples take up to 2 weeks to produce and send out.
- When should I order my stationery and send them out to guests? Ideally the sooner the better! Most couples will choose and order stationery 6 months before the wedding. The sending of invitations to guests is usually done 2-3 months before the wedding.
- Can I have my guests names printed on the inserts? Some of our invitations include guest name printing as standard this will be stated in the individual product information. If its not included we charge an extra £0.15 per invitation to be printed.
- How do I pay? You can follow the link through to Paypal or google checkout and pay via you credit/debit card. If you prefer to pay by cheque just contact us and we will inform you of the payment details/address.
- When should I order Table Plan & Order of Service? If these items are being posted we would suggest a minimum of 6 weeks before the wedding. If you are collecting the items from us this timescale would decrease to a minimum of 4 weeks
- What happens if there is a printing error in my stationery? With invitations, order of service & menu etc wording proofs are sent either by email or through the post, clients are asked to check these carefully, mark any changes before confirming they are correct and can go to print. If an error is spotted once an order is complete and it is our fault we will rectify the problem free of charge. However, if the error is on the proof which has been checked/approved by the client a reprint fee will be charged. When we are given a guest list to print on table plans, place cards etc we will print the names as they are given to us – it is the responsibility of the client to provide the name list with all spellings as they should be printed.
- Can I return my order for a refund if I change my mind? As our wedding stationery is personalised for the client we are unable to accept returns. Returns can only be made is an item is found to be faulty.