Terms and Conditions.

Samples. Samples will be charged at the current invitation cost. Once a qualifying order is placed the amount costs will be deducted from the final balance (a maximum of 3 samples can be refunded). Refunds are made on the following basis: order of 30-49 = 1 sample fee refunded, order of 50-99 = 2 sample fees refunded, order of 100 plus = 3 sample fees refunded. Samples usually take up to two weeks to produce and send out.

Order Production. Once the order has been placed and the wording approved, signed and returned (online it’s acceptable to confirm wording proofs via email) we aim to have orders completed in 3-6 weeks. However, we are able to produce orders within a shorter timescale if our current workload permits. Please contact us if you need your order quickly. Due to the handmade nature of our products there may be some slight differences between each item but the overall design will remain the same. Slight differences can mean that the positioning of embellishments may vary by a few millimetres from one piece to another or that the exact colour tone of products may vary slightly as the manufacturers cannot guarantee continuity in batches. To remedy this we try to order items for customers when the order is to begin, but if your sample was made from a previous batch of products the slight difference in colour tone is possible. However, if you order lilac you get lilac, red will be red, blue will be blue etc. It is just possible that the colour may be slightly deeper or lighter than previous batches. From time to time our suppliers change or discontinue certain products if this happens and the item was to be used in your order we will source an alternative seeking your approval before commencing the order.

-       Timescales given in item descriptions are as a guide. Orders cannot begin being processed until all personalisation details are received from the customer. If the customer delays responding to personalisation requests then the dispatch time will in turn be delayed.

Payments. (Online orders) Once items have been added to cart and you proceed to the checkout the website will automatically generate a total cost and delivery charge.

Deposits. (Offline orders) Invitations are ordered separately to additional items such as, Table Plans, Place Cards, Order of Service etc. All orders are subject to a non-refundable part-payment of 50% of the order value. Orders under the value of £75.00 require payment in full. If orders are required within two weeks full payment is required.

Final payments (Offline orders) are due two weeks before the ‘order completion date’, if paying by cheque and this date is missed, the order will not be released until the cheque has cleared.

Delivery. Online orders will have a postage charge automatically added. Collection can be in person if you live locally, otherwise a postage cost will be added to your order. Where possible we will recycle packaging materials such as boxes and packaging chips please do not be offended if your order arrives in a pre-used box it’s just us doing our little bit for the environment, the items within the box such as invitations will be in new cellophane wrapping.

Lost Orders. We use a variety of Royal Mail services to send orders, Special Delivery, Recorded Delivery & Standard Parcels the service varies to the order value as the correct level of compensation has to be in place. If an order is not received Royal Mail will not usually consider it missing until 15 working days have passed. Although it is very rare for items not to arrive the only way to guarantee that you receive your items in time is to order with enough time to spare so if an order did go missing we can claim against Royal Mail and then resend the order to you.

Cancellations. (Offline Orders)Due to the individual nature of the stationery any work which has already been completed, must be paid for in full on notice of a cancellation.

Refunds & Returns. We do not accept returns. Items are taylored in style/colour and are personalised therefore cannot be returned. In the unlikely event that an item is found to be faulty you must inform us in writing (email acceptable) within 5 days of order receipt.

Fast Turnaround Orders. If you need your order within a week an additional charge of £20.00 will be applied onto your order. This fee covers the additional postage fees we have to pay in order to get materials delivered to us quickly to complete your order. (Please contact first as fast turnaround is not always possible)

Branding. Stationery items will have the company website/details on the back of products, for copyright and branding reasons. We reserve the right to display this on our products.

I have read the above Terms & Conditions and agree to them.