Terms & Conditions

Samples. Samples will be charged at the current invitation cost, this amount will be refunded once an order is placed and the amount deducted from the final balance (a maximum of 3 samples can be refunded). Refunds are made on the following basis: order of 25-49 = 1 sample fee refunded, order of 50-99 = 2 sample fees refunded, order of 100 plus = 3 sample fees refunded. Samples usually take up to two weeks to produce and send out.

Order Production. Once the order has been placed and the wording approved, signed and returned we aim to have orders completed in 3-6 weeks. However, we are able to produce orders within a shorter timescale if our current workload permits. Please contact us if you need your order quickly. Due to the handmade nature of our products there may be some slight differences between each item but the overall design will remain the same. From time to time our suppliers change or discontinue certain products if this happens and the item was to be used in your order we will source a close match replacement seeking your approval before commencing the order.

Payments. (Online orders) Once items have been added to cart and you proceed to the checkout the website will automatically generate a total cost and delivery charge.

Deposits. (Offline orders) Invitations are ordered separately to additional items such as, Table Plans, Place Cards, Order of Service etc. All orders are subject to a non-refundable part-payment of 50% of the order value. Orders under the value of £75.00 require payment in full.

Final payments (Offline orders) are due two weeks before the ‘order completion date’, if paying by cheque and this date is missed, the order will not be released until the cheque has cleared.

Delivery. Online orders will have a postage charge automatically added. Collection can be in person if you live locally, otherwise a postage cost will be added to your order. Where possible we will recycle packaging materials such as boxes and packaging chips please do not be offended if your order arrives in a pre-used box it’s just us doing our little bit for the environment, the items within the box such as invitations will be in new cellophane wrapping.

Cancellations. Due to the individual nature of the stationery any work which has already been completed, must be paid for in full on notice of a cancellation.

To increase an order. As items are tailored in colour and style, only the amounts of materials to complete a job are ordered. Therefore should you wish to increase an order at a late stage or after the initial order has been processed, it may be necessary for us to re-order materials which would mean us incurring extra postage charges. The cost of postage would be passed on to you, this cost would be £3.95.

I have read the above Terms & Conditions and agree to them.